1. Acceptance of Terms
By accessing or using the Zeturi Platform (the “Service”) operated by Zeturi Platform (Pty) Ltd (“Zeturi”, “we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including scheme administrators, treasurers and members.
2. Service Description
Zeturi provides software for collective schemes including Stokvels, Burial Societies, Investment Clubs, and Property Syndicates. Core features include:
- Member management and role-based permissions
- Contribution, unit and distribution tracking
- Valuations and statements
- Governance proposals and voting
- Audit trails, notifications and activity logs
- Bank reconciliation tools and data import
- Claims management for burial societies
3. Regulatory Status, No Advice, No Custody
Zeturi supplies record-keeping and administration software. We are not a bank and do not hold or control a scheme’s primary contribution or payout funds. A scheme keeps its own bank account and remains responsible for authorising every movement of its money. Paystack or another approved provider may process Zeturi subscription fees or an expressly optional convenience payment; the provider’s settlement terms apply to that payment.
Unless we state otherwise in writing for a particular service, we do not provide financial advice or intermediary services under the Financial Advisory and Intermediary Services Act, 2002 (FAIS). Information and calculations in the Service support record keeping and decision-making; they are not a recommendation to enter a financial transaction. Your scheme remains responsible for its decisions and legal compliance.
4. Accounts, Scheme Responsibilities, KYC and FICA
You must create an account to use the Service. You are responsible for:
- Keeping credentials confidential and secure
- All activities under your account
- Promptly notifying us of unauthorised use
- Providing accurate and complete information
Your scheme is responsible for identifying and meeting the laws that apply to its activities. This includes the Financial Intelligence Centre Act, 2001 (FICA) only where the scheme or an activity is within its scope. Where KYC information is lawfully required for a feature or third-party integration, we will explain what is required and how it will be used.
5. Acceptable Use and Prohibited Activities
Do not use the Service to:
- Break the law or infringe third-party rights
- Run unlawful financial services or pyramid schemes
- Upload or transmit malicious code
- Attempt unauthorised access or disrupt the Service
- Harass, abuse or harm others
- Deal with sanctioned persons or jurisdictions or evade KYC and AML obligations
6. Data and Privacy (POPIA roles, security, transfers)
Your use is subject to our Privacy Policy. For POPIA, your scheme is generally the Responsible Party for member, dependant and beneficiary information it controls, and Zeturi acts as its Operator when providing the scheme-controlled Service. Zeturi is the Responsible Party for processing where we determine the purpose, including account administration, subscriptions, support, security and consent-gated analytics.
- Security: we apply reasonable technical and organisational measures appropriate to risk. You must manage user access and permissions.
- Cross-border processing: we may process data in South Africa or other countries with appropriate safeguards.
- Incidents: if a compromise affects scheme-controlled information, we will notify the scheme as soon as reasonably possible so it can meet its POPIA notification duties. Where Zeturi is the Responsible Party, we will make the notifications required by law.
- Retention: periods depend on the type and purpose of a record. Account deletion does not erase financial, governance, audit or other records that must lawfully remain part of the scheme or compliance trail.
- Portability and export: primary scheme records can be exported via in-product tools.
- Aggregated and de-identified data: we may create and use aggregated or de-identified data for analytics, benchmarking and product improvement, provided no person or scheme is identified.
7. Third-Party Services and Integrations
The Service uses or may integrate with third-party hosting, database, communications, security, analytics, banking and payment services. Some services require you or your scheme to accept the provider’s own terms. We select and manage providers with reasonable care, but we do not control an independent provider’s systems or availability. Nothing in this clause excludes responsibility that cannot lawfully be excluded.
8. Pricing, Billing, VAT, Renewals and Refunds
- Free trial: each new scheme starts on a 60-day trial, beginning on the date the scheme is created. No payment details are required to start. Each scheme receives its own trial, including where the same account administers more than one scheme.
- End of trial: if no plan is chosen, new entries pause, including contributions, invitations, claims, proposals and other changes. Trial expiry does not restrict access to existing records, statements or exports, subject to our retention and account-access terms. Trial usage limits may apply to outbound notifications and document storage.
- Paid monthly plans are billed in advance and continue month to month until cancelled. An annual or other fixed-term plan is billed as shown at checkout and renews only in the manner permitted by applicable law. We will provide any expiry or renewal notice required by the Consumer Protection Act, 2008 (CPA).
- Prices are exclusive of VAT unless stated. Where VAT applies, it will be charged at the prevailing rate.
- Except where required by law, fees are non-refundable. Cancellations stop future renewals. Where the CPA applies, a consumer may cancel a fixed-term agreement on 20 business days’ notice, subject to any reasonable cancellation charge permitted by law. The CPA’s five-business-day cooling-off right applies to a transaction resulting from direct marketing, subject to its statutory conditions. Nothing in these Terms reduces a mandatory cancellation or refund right.
- We may change fees with at least 30 days’ notice, effective from the next renewal.
9. Intellectual Property, Feedback and Confidentiality
The Service and its content (excluding user data) are owned by Zeturi Platform (Pty) Ltd and protected by law. You may not copy, modify, distribute or create derivative works without our written permission.
Feedback: you grant us a royalty-free licence to use feedback to improve the Service. Each party will keep the other’s confidential information confidential and use it only as permitted.
10. Disclaimer of Warranties
The Service is provided “as is”. We do not warrant that it will be uninterrupted, secure or error-free, or that outputs will meet your requirements. We do not accept responsibility for financial decisions you make using the Service.
11. Limitation of Liability and Indemnities
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the greater of the fees you paid in the six months before the event giving rise to liability or R50,000. This cap does not limit liability for death or personal injury caused by negligence, fraud, gross negligence, wilful misconduct, or any liability or consumer right that applicable law does not allow us to limit.
Each party will indemnify the other against third-party claims to the extent arising from that party’s unlawful use of the Service or its infringement of third-party intellectual property rights.
12. Suspension and Termination; Data on Exit
We may suspend or terminate access for material breach, suspected fraud, non-payment or legal risk. You may terminate at any time in the Service settings.
On termination, you will have 30 days of limited access to export your available scheme data. After that window, ordinary access ends and we apply the record-specific retention, deletion, anonymisation and restriction rules described in the Privacy Policy. Append-only financial, governance and audit records are not erased merely because an account or subscription ends.
Expiry of a free trial is not a termination and does not start the 30-day window described above. A scheme whose trial has ended keeps access to its existing records, statements and exports, and may resume making entries at any time by choosing a plan. Termination occurs only where you close the account or where we suspend or terminate access under this clause 12.
13. Dispute Resolution, Governing Law and CPA
These Terms are governed by the laws of South Africa. Disputes will be escalated to senior representatives who will meet within 10 days. If not resolved within 20 days of escalation, the dispute will be finally resolved by arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA). The seat will be Johannesburg, proceedings in English before a single arbitrator. Either party may seek urgent interim relief from the High Court. Nothing limits consumer rights under the Consumer Protection Act, 2008, where applicable.
14. Electronic Communications (ECTA)
You consent to receive notices electronically. Electronic records and signatures via the Service are valid under the Electronic Communications and Transactions Act, 2002.
The supplier is Zeturi Platform (Pty) Ltd, a South African private company. Our website is zeturi.com, and legal notices may be sent to legal@zeturi.com. Additional statutory company particulars are available through the official South African company register and on request from that address.
15. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes before they take effect by email or through the Service. Where law or the nature of the change requires express agreement, we will ask you to accept the updated Terms. Otherwise, continued use after the effective date indicates acceptance to the extent permitted by law.
16. Contact and Notices
Legal and contractual notices should be sent to: legal@zeturi.com. Privacy and personal-information requests should be sent to privacy@zeturi.com.