1. Acceptance of Terms
By accessing or using the Zeturi Platform (the “Service”) operated by Zeturi Platform (Pty) Ltd (“Zeturi”, “we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all users, including scheme administrators, treasurers and members.
2. Service Description
Zeturi provides software for collective schemes including Stokvels, Burial Societies, Investment Clubs, and Property Syndicates. Core features include:
- Member management and role-based permissions
- Contribution, unit and distribution tracking
- Valuations and statements
- Governance proposals and voting
- Audit trails, notifications and activity logs
- Bank reconciliation tools and data import
- Claims management for burial societies
3. Regulatory Status, No Advice, No Custody
Zeturi supplies software only. We are not a bank and do not hold, receive or transmit funds on your behalf unless expressly stated for a specific integration. Unless we state otherwise in writing for a particular service, we do not provide financial advice or intermediary services under the Financial Advisory and Intermediary Services Act, 2002 (FAIS). Information in the Service is general. Your scheme remains responsible for its own decisions and compliance.
4. Accounts, Scheme Responsibilities, KYC and FICA
You must create an account to use the Service. You are responsible for:
- Keeping credentials confidential and secure
- All activities under your account
- Promptly notifying us of unauthorised use
- Providing accurate and complete information
Your scheme is responsible for compliance with the Financial Intelligence Centre Act, 2001 (FICA) and any other applicable laws. If required, you authorise us to request, process and store KYC information to meet legal obligations.
5. Acceptable Use and Prohibited Activities
Do not use the Service to:
- Break the law or infringe third-party rights
- Run unlawful financial services or pyramid schemes
- Upload or transmit malicious code
- Attempt unauthorised access or disrupt the Service
- Harass, abuse or harm others
- Deal with sanctioned persons or jurisdictions or evade KYC and AML obligations
6. Data and Privacy (POPIA roles, security, transfers)
Your use is subject to our Privacy Policy. For POPIA, your scheme is the Responsible Party and Zeturi acts as an Operator when processing personal information on your documented instructions to provide and improve the Service.
- Security: we apply reasonable technical and organisational measures appropriate to risk. You must manage user access and permissions.
- Cross-border processing: we may process data in South Africa or other countries with appropriate safeguards.
- Incidents: we will notify the scheme representative without undue delay if we become aware of a personal-information security compromise.
- Retention: we keep personal information only as long as needed for stated purposes or as required by law, then delete or de-identify it.
- Portability and export: primary scheme records can be exported via in-product tools.
- Aggregated and de-identified data: we may create and use aggregated or de-identified data for analytics, benchmarking and product improvement, provided no person or scheme is identified.
7. Third-Party Services and Integrations
The Service may integrate with third-party services such as banks, payment processors, cloud providers and analytics. Your use of those services is subject to their terms. We are not responsible for their acts or omissions.
8. Pricing, Billing, VAT, Renewals and Refunds
- Paid plans are billed in advance monthly or annually and renew automatically unless cancelled before the end of the term.
- Prices are exclusive of VAT unless stated. Where VAT applies, it will be charged at the prevailing rate.
- Except where required by law, fees are non-refundable. Cancellations stop future renewals. Where the Consumer Protection Act, 2008 applies, you retain the right to cancel within 5 business days of entering a fixed-term arrangement and to receive a refund of any amount paid for services not yet rendered.
- We may change fees with at least 30 days’ notice, effective from the next renewal.
9. Intellectual Property, Feedback and Confidentiality
The Service and its content (excluding user data) are owned by Zeturi Platform (Pty) Ltd and protected by law. You may not copy, modify, distribute or create derivative works without our written permission.
Feedback: you grant us a royalty-free licence to use feedback to improve the Service. Each party will keep the other’s confidential information confidential and use it only as permitted.
10. Disclaimer of Warranties
The Service is provided “as is”. We do not warrant that it will be uninterrupted, secure or error-free, or that outputs will meet your requirements. We do not accept responsibility for financial decisions you make using the Service.
11. Limitation of Liability and Indemnities
To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the greater of the fees you paid in the six months before the event giving rise to liability or R50,000. This cap does not limit liability for death or personal injury caused by negligence, fraud or wilful misconduct.
Each party will indemnify the other against third-party claims to the extent arising from that party’s unlawful use of the Service or its infringement of third-party intellectual property rights.
12. Suspension and Termination; Data on Exit
We may suspend or terminate access for material breach, suspected fraud, non-payment or legal risk. You may terminate at any time in the Service settings.
On termination, you will have 30 days of limited access to export your scheme data. After that window, we begin deletion subject to legal retention. Backups and logs may persist for up to 90 days before being overwritten or deleted in the ordinary course.
13. Dispute Resolution, Governing Law and CPA
These Terms are governed by the laws of South Africa. Disputes will be escalated to senior representatives who will meet within 10 days. If not resolved within 20 days of escalation, the dispute will be finally resolved by arbitration under the rules of the Arbitration Foundation of Southern Africa (AFSA). The seat will be Johannesburg, proceedings in English before a single arbitrator. Either party may seek urgent interim relief from the High Court. Nothing limits consumer rights under the Consumer Protection Act, 2008, where applicable.
14. Electronic Communications (ECTA)
You consent to receive notices electronically. Electronic records and signatures via the Service are valid under the Electronic Communications and Transactions Act, 2002.
15. Changes to these Terms
We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use after the effective date constitutes acceptance of the updated Terms.
16. Contact and Notices
Legal and contractual notices should be sent to: legal@zeturi.com